Here are some answers to some frequently asked questions.
How quickly will PowerDown check my cloud configuration?
After creating your account, PowerDown will immediately start scanning your account. Depending on the scale of your account, this may take a few seconds or a couple of minutes to complete. When complete, you can see the record of the scan under your Alert Scans.
How often will PowerDown rescan my cloud configuration?
PowerDown will check your active cloud regions or the list of regions you specified when connecting your cloud configuration every two minutes. It will check all regions world-wide for new activity once every hour.
Does PowerDown support AWS EC2 Autoscale?
Yes, PowerDown will manage servers that are created via AWS Autoscale. When new instances are launched by AWS, PowerDown will automatically discover the server. When an instance is terminated due to Autoscale, PowerDown will automatically remove the instance from the list of managed EC2 hosts.
PowerDown will mark Autoscale server instances as dependencies of the Autoscale group. Dependent resources do not show in the resource list by default as you typically interact with the Autoscale group and not the individual group servers.
Why is my Projected Savings Zero?
PowerDown only counts savings for those resources turned off by PowerDown. If you manually stop servers or databases via other means such as the AWS console or CLI, they will be correctly displayed as powered down, but they will not count as "savings" — after all, PowerDown has not done anything for you.
Once you start creating schedules and PowerDown starts turning resources off, the savings will accumulate and be displayed.
How long is the PowerDown evaluation trial period?
The PowerDown evaluation period is 30 days. If you convert to a paid-up subscription before the evaluation period has expired, you will still receive the full 30 day benefit and not be charged during this period.
How much does PowerDown charge?
PowerDown charges a flat 25% of what you save on your cloud bill by powering down resources. If you do not save, you do not pay.
PowerDown counts the compute portion of your cloud bill for each resource — network and storage components are not included. When a resource is turned off by PowerDown, the savings are counted until the resource is next powered up. Of those savings, 25% is charged by PowerDown and will be invoiced at the end of the month.
If I power down a resource for a long time, will I keep being charged?
After 7 days, PowerDown will stop counting the resource in its savings calculations. Thereafter, you will not incur any further charge. So you can safely use PowerDown to turn off any resource for a long duration. Note that AWS will terminate RDS databases that are powered down for longer than 7 days.
How can I change my password?
You can change your login password at: Account Password
How do I cancel my account?
Go to Account Billing and click on the red Close my Account button at the bottom of the page.